State Licenses & Disclosures

ALASKA CUSTOMERS

For Alaska Residents only: If you have a complaint, first contact Intermex Wire Transfer, LLC at 1-800-670-8611. If your issue is unresolved by Intermex Wire Transfer, LLC at 1-800-670-8611, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf.

Submit formal complaints form with supporting documents to: Division of Banking & Securities PO Box 110807, Juneau, AK 99811-0807.

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected]  or call Nine Zero Seven Four Six Five Two Five Two One.

ARIZONA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the Arizona Department of Insurance and Financial Institutions at (602) 364-3100.

CALIFORNIA CUSTOMERS

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

RIGHT TO REFUND: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if INTERMEX does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to INTERMEX at 9100 South Dadeland Blvd Suite 1100 Miami, Florida 33156. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.

COLORADO CUSTOMERS

Please see the following customer notice from the Colorado Division of Banking: https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

CONNECTICUT CUSTOMERS

Intermex Wire Transfer, LLC (NMLS ID# 897906) is licensed as a money transmitter by the Connecticut Department of Banking.

FLORIDA CUSTOMERS 

Intermex Wire Transfer, LLC is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call Intermex Wire Transfer, LLC at (800) 670-8611 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399, or by calling (850) 487-9687.

GEORGIA CUSTOMERS

Intermex Wire Transfer, LLC (NMLS ID# 897906; GA Money Transmitter License # 18921; GA Check Casher License #30216) is licensed as a money transmitter and Check Casher by the Georgia Department of Banking and Finance.

ILLINOIS CUSTOMERS

Suspected violations of the Illinois Transmitters of Money Act may be reported to the Illinois Division of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).

MAINE CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact

The Bureau of Consumer Credit Protection at 800-332-8529 (toll free in Maine) or 207-624-8527.

MARYLAND CUSTOMERS

For questions or complaints, first contact INTERMEX at 800-670-8611. If you still have an unresolved issue, the Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Intermex Wire Transfer, LLC (NMLS ID# 897906) at Office of Financial Regulation, 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201 or call toll free 888-784-0136.  To verify INTERMEX’s licensing status, visit the Nationwide Multistate Licensing System & Registry (NMLS) consumer access website at https://www.nmlsconsumeraccess.org/.

MASSACHUSETTS CUSTOMERS

Intermex Wire Transfer, LLC (NMLS ID# 897906; Foreign Transmittal Agency License # FT5621) is licensed as a Foreign Transmittal Agency by the Massachusetts Division of Banks.

MINNESOTA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the Minnesota Department of Commerce at (651) 539-1600.

NEVADA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the Nevada Department of Business & Industry Financial Institutions at (702) 486-4120.

NEW YORK CUSTOMERS

Intermex Wire Transfer II, LLC, is licensed as a Money Transmitter and regulated by the New York State Department of Financial Services.

For questions or complaints, first contact INTERMEX at 800-670-8611. If you still have an unresolved issue, New York customers can direct complaints to: Consumer Assistance Unit, NYS Department of Financial Services, One State Street, New York, NY 10004.  You may contact the Department at 1-877-226-5697.  Website: https://www.dfs.ny.gov/complaint.

NORTH DAKOTA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.

PENNSYLVANIA CUSTOMERS

Intermex Wire Transfer, LLC is licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking and Securities, Commonwealth of Pennsylvania.

SOUTH CAROLINA

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the

South Carolina Office of the Attorney General, Money Service Division at 803-734-4200.

SOUTH DAKOTA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the South Dakota Division of Banking at 605-773-3421.

TENNESSEE CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by Intermex Wire Transfer, LLC, you may contact the Tennessee Department of Financial Institutions at (800) 778-4215.

TEXAS CUSTOMERS

If you have a complaint, first contact Intermex Wire Transfer, LLC at 1-800-670-8611. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov.

VERMONT CUSTOMERS

If you have a complaint, first contact Intermex Wire Transfer, LLC at 1-800-670-8611. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Vermont Department of Financial Regulation at 802-828-3302 or complete the Banking Consumer Complaint Form at https://dfr.vermont.gov/form/banking-consumer-complaint-form

WASHINGTON CUSTOMERS

Intermex Wire Transfer, LLC (NMLS ID# 897906) is licensed as a money transmitter by the Washington State Department of Financial Institution.

Fraudulent transactions may result in the loss of your money with no recourse.